Privacy Policy

Privacy Policy

1.         Introduction: We respect consumers’ constitutional rights to privacy and data protection. This Privacy Policy explains how NPM Franchising, LLC, d.b.a. “EarthWise Pet” or “Nature’s Pet” (“we/us”) collects, uses and disclosures your personal information with respect to your use of our websites,,, We will use our best commercial efforts to comply with this Privacy Policy.

We reserve the right to change our Privacy Policy at any time, in which case we will post our amended Privacy Policy on our websites.

2.         Definition of Personal Information: “Personal information” means information that specifically identifies an individual (such as a name, address, telephone number and email address), or information about that individual that is directly linked to personally identifiable information.  Personal information does not include “aggregate” information, which is data we collect about the use of our websites or about a group or category of services or users, from which individual identities or other personal information has been removed.  This Privacy Policy in no way restricts or limits our collection and use of aggregate information.

3.         Collection of Personal Information: We may collect information about you in various ways when you use our websites.

3.1       Information You Provide Voluntarily: We collect certain information you voluntarily provide to us, such as when you provide name, address, email address and telephone number to purchase products or services; register for an account with us;  send us an email; or request information.  This information may include personal information.

3.2       Additional Information We Collect: We may collect some information automatically when you use our websites. For example, we may track information like your IP address, operating system, browser type, address of a referring website, and your activity on our websites.

We may automatically collect information using cookies or web beacons.

  • “Cookies” are small data files stored on your hard drive at the request of a website.  If you wish to block, erase, or be warned of cookies, please refer to your browser manufacturer to learn about these functions.  If you choose to remove or reject cookies, this could affect certain features or services on our websites.
  • “Web beacons” are small, invisible graphic images that may be used on our websites or in emails relating to our websites to collect certain information and monitor user activity on our websites.

The information we collect using these processes can help us improve our websites and your experience. We treat this information as personal information if we combine it with, or link it to, any of the personally identifying information mentioned in the section above entitled “Personal Information”. Otherwise, it is used only in the aggregate.

3.3       Information Collected by Third Parties: We may use third parties to place ads on our websites.  These third parties may place cookies, web beacons or other devices on your computer to collect non-personal information, and information provided by these devices may be used, among other things, to analyze data, to determine the popularity of certain content, to deliver advertising targeted to your interests, and to better understand the usage and visitation of our websites and the other sites tracked by these third parties.  This Privacy Policy does not apply to, and we are not responsible for, cookies or web beacons in third party ads. We encourage you to review the privacy policies of advertisers to learn about their uses of these and other devices.

Our websites may contain links to other websites not affiliated with us.  Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy.  We are not responsible for the content or privacy and security practices and policies of websites to which we link.  Links from our websites to third parties or to other sites are provided for your convenience.  We encourage you to learn about their privacy and security practices and policies before providing them with personal information.

4.         Use of Personal Information: We use personal information collected through our websites for the purposes described in this Privacy Policy or elsewhere on our websites.  For example, we may use personal information we collect:

  • for purposes of shipping products to you;
  • as part of the process of registering you for an account with us;
  • to include you on any of our mailing lists to which you subscribe (to provide you with information about our or third party events, activities, offers, promotions, products, services and information we think will be of interest to you);
  • to request feedback and to otherwise contact you about your use of our websites;
  • to respond to your emails, questions, comments, requests and complaints and provide customer service;
  • to monitor and analyze site usage and trends, and to personalize and improve our websites and our users’ experiences on our websites, such as providing ads, content, or features that match their interests, and to increase our websites’ functionality and user friendliness; and
  • for any other purpose for which the information was collected.

Personal information provided online may be linked together or merged with other personal information so that we may better understand your needs and inform you about our products or services and those of our partners.  In addition, if we receive information from third parties with whom we have business relationships, we may combine this information with the other personal information we maintain about you.

5.         Sharing Personal Information with Others: We will not share your personal information with third parties, except as described in this Privacy Policy or on our websites.  For example, we may share personal information as follows:

  • when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities;
  • to respond to any claims, or to protect the rights, property, or safety of us, our users, our employees, copyright owners or the public, including without limitation to protect us or our users from fraudulent, abusive, inappropriate, or unlawful use of our websites;
  • when you give us your consent to do so, including if we notify you on our websites that the information you provide will be shared in a particular manner and you provide such information;
  • with vendors, consultants, and other service providers who are working with us in connection with the operation of our websites or the services we provide and who need access to such information to carry out their work for us;
  • to enforce or apply this Privacy Policy or our other policies or agreements; and
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of our business assets.

We are not responsible for the actions of third party service providers, nor are we responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.  Nothing herein restricts the sharing of aggregate information of any kind, which may be shared with third parties without your consent.

6.         Efforts to Protect Personal Information: We take reasonable measures to protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction.  However, despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. You accept this inherent risk.

7.         Opt-Out and Delete Options: You may opt-out of receiving marketing or promotional emails from us by following the unsubscribe instructions in those emails.  You may also opt out of marketing emails by updating your user preferences on the appropriate section of our websites (if available). Even after you opt out, you may continue to receive marketing and promotional emails from us for a period of time while we process your opt-out request.

8.         Contact Us: Please contact us by email ([email protected]) if you have any questions about our Privacy Policy or if you wish to verify or update your personal information.